Welcome message templates for your vacation rental
The right messages at the right moment make guests happy and lower the number of questions. You only need to set it up well once; after that they send themselves for every booking.
Anouar Zhaoui · 2026-05-14
The messages you need
Four messages cover most of it: a booking confirmation with thanks and brief info, arrival instructions with the access code and route a few days ahead, a check during the stay that all is well, and a checkout plus review request. Keep them warm, short and in your guest language.
Point to your digital guidebook for details.
Make it personal and automatic
Use the guest name and a touch of local tip so it feels personal despite the automation. Set send moments based on the booking: at confirmation, three days before arrival, the first evening and just after departure. Test your texts now and then and adjust them to frequent questions.
Manage all templates centrally from your dashboard.
Frequently asked questions
- How many messages are enough?
- Four core messages usually cover everything: confirmation, arrival, during stay and checkout.
- Does automatic feel impersonal?
- Not if you add name, language and a local tip; it stays warm and relevant.
- When do I send the access code?
- A few days before arrival, together with clear route instructions.
Málaga, Andalucía 29001, Spain
+34 951 123 456
info@keylesscosta.com